1. Job description:
- Receive, advise and process customer requests via online channels: Facebook, Zalo, Website, Livechat, Email... or directly at the office.
- Guide customers to open trading accounts, deposit/withdraw money and use derivatives trading software.
- Consulting and supporting customers throughout the transaction process: updating market information, risk warnings, answering questions.
- Coordinate with technical and operational departments to ensure customer transactions run smoothly.
- Manage and update customer information profiles fully and accurately.
- Make regular calls to take care of old customers, survey their satisfaction level and maintain long-term relationships.
- Send periodic care messages, update market information, and transaction reports to customers.
2. Job requirements:
- Minimum 6 months - 1 year of experience in customer service, preferably in finance, investment, and securities.
- Good communication skills, flexible situation handling, professional style.
- High sense of responsibility, good teamwork ability.
3. Benefits:
In-depth professional training in derivatives market.
Career development opportunities to management level.
Participate in social insurance, health insurance, travel - teambuilding every year.
Wage:
Competitive salary.
Working time:
8:00 – 17:00, Monday to Friday.
Probationary period:
2 months
