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The adjustment wave is coming – Enter the order at the right time, maximize profits! Free consultation!

🔥 Free demo account – Experience the real market without risk! Try it now!

⚠️ An adjustment period is coming – Enter the trade at the right moment for maximum profit! Free consultation!

Recruitment

Content

1. Job description

  • Build professional and effective customer care strategies and processes.
  • Manage, train and develop customer service staff.
  • Resolve feedback, complaints and provide senior customer support.
  • Track and analyze customer behavior data to recommend product/service improvements.
  • Establish and maintain service quality metrics (KPIs, CSAT, NPS…).
  • Interact with the Vietnam Commodity Exchange (MXV) and third parties to ensure customers are supported with timely and accurate information.
  • Manage and operate CRM system; coordinate with IT department in integrating transaction data.
  • Update new regulations from MXV and disseminate to team and customers.

2. Job requirements

  • University degree in Finance, Economics, Business Administration or related fields.
  • Experience in customer service management position, preferably in finance, securities, derivatives.
  • Communication, persuasion and situation handling skills.
  • Good data analysis, planning and team management skills.
  • Proficient in office software and CRM software.
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3. Benefits

  • Professional and dynamic working environment.
  • In-depth training opportunities in commodity derivatives investment.
  • Opportunity to grow to a higher position within the company.

Wage:

Competitive salary, performance-based bonuses.

Working time: 

8:00 – 17:00, Monday to Friday.

Probationary period: 

2 months

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