1. Job description

• Build professional and effective customer care strategies and processes.
• Manage, train and develop customer service staff.
• Resolve feedback, complaints and provide senior customer support.
• Track and analyze customer behavior data to recommend product/service improvements.
• Establish and maintain service quality metrics (KPIs, CSAT, NPS…).
• Interact with the Vietnam Commodity Exchange (MXV) and third parties to ensure customers are supported with timely and accurate information.
• Manage and operate CRM system; coordinate with IT department in integrating transaction data.
• Update new regulations from MXV and disseminate to team and customers.

2. Job requirements

• University degree in Finance, Economics, Business Administration or related fields.
• Experience in customer service management position, preferably in finance, securities, derivatives.
• Communication, persuasion and situation handling skills.
• Good data analysis, planning and team management skills.
• Proficient in office software and CRM software.
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3. Benefits

• Professional and dynamic working environment.
• In-depth training opportunities in commodity derivatives investment.
• Opportunity to grow to a higher position within the company.

Wage:

Competitive salary, performance-based bonuses.

Working time: 

8:00 – 17:00, Monday to Friday.

Probationary period: 

2 months