{"id":1502,"date":"2025-06-16T09:39:51","date_gmt":"2025-06-16T02:39:51","guid":{"rendered":"https:\/\/demo-viet-futures.deltalabsjsc.com\/?p=1502"},"modified":"2025-06-16T11:09:22","modified_gmt":"2025-06-16T04:09:22","slug":"customer-care-manager","status":"publish","type":"post","link":"https:\/\/demo-viet-futures.deltalabsjsc.com\/en\/customer-care-manager\/","title":{"rendered":"Customer Service Manager"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><strong>1. Job description<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Build professional and effective customer care strategies and processes.<\/li>\n\n\n\n<li>Manage, train and develop customer service staff.<\/li>\n\n\n\n<li>Resolve feedback, complaints and provide senior customer support.<\/li>\n\n\n\n<li>Track and analyze customer behavior data to recommend product\/service improvements.<\/li>\n\n\n\n<li>Establish and maintain service quality metrics (KPIs, CSAT, NPS\u2026).<\/li>\n\n\n\n<li>Interact with the Vietnam Commodity Exchange (MXV) and third parties to ensure customers are supported with timely and accurate information.<\/li>\n\n\n\n<li>Manage and operate CRM system; coordinate with IT department in integrating transaction data.<\/li>\n\n\n\n<li>Update new regulations from MXV and disseminate to team and customers.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Job requirements<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>University degree in Finance, Economics, Business Administration or related fields.<\/li>\n\n\n\n<li>Experience in customer service management position, preferably in finance, securities, derivatives.<\/li>\n\n\n\n<li>Communication, persuasion and situation handling skills.<\/li>\n\n\n\n<li>Good data analysis, planning and team management skills.<\/li>\n\n\n\n<li>Proficient in office software and CRM software.<\/li>\n\n\n\n<li>&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Benefits<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Professional and dynamic working environment.<\/li>\n\n\n\n<li>In-depth training opportunities in commodity derivatives investment.<\/li>\n\n\n\n<li>Opportunity to grow to a higher position within the company.<\/li>\n<\/ul>\n\n\n\n<p><strong>Wage:<\/strong><\/p>\n\n\n\n<p>Competitive salary, performance-based bonuses.<\/p>\n\n\n\n<p><strong>Working time:&nbsp;<\/strong><\/p>\n\n\n\n<p>8:00 \u2013 17:00, Monday to Friday.<\/p>\n\n\n\n<p><strong>Probationary period:&nbsp;<\/strong><\/p>\n\n\n\n<p>2 months<\/p>","protected":false},"excerpt":{"rendered":"<p>Tr\u01b0\u1edfng ph\u00f2ng Ch\u0103m s\u00f3c Kh\u00e1ch h\u00e0ng t\u1ea1i SFVN l\u00e0 ng\u01b0\u1eddi d\u1eabn d\u1eaft \u0111\u1ed9i ng\u0169 trong vi\u1ec7c x\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, th\u00e2n thi\u1ec7n v\u00e0 hi\u1ec7u qu\u1ea3. \u0110\u1ed3ng th\u1eddi, \u0111\u1ea3m b\u1ea3o c\u00e1c quy tr\u00ecnh h\u1ed7 tr\u1ee3 v\u00e0 ph\u1ea3n h\u1ed3i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n k\u1ecbp th\u1eddi, g\u00f3p ph\u1ea7n duy tr\u00ec s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u SFVN.<\/p>","protected":false},"author":2,"featured_media":1570,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-1502","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tuyen-dung"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>VietFutures | \u0110\u1ea7u T\u01b0 An To\u00e0n, L\u1ee3i Nhu\u1eadn B\u1ec1n V\u1eefng<\/title>\n<meta name=\"description\" content=\"VietFutures cung c\u1ea5p d\u1ecbch v\u1ee5 giao d\u1ecbch h\u00e0ng 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